Shipping
Free shipping on every order, worldwide. No minimum order amount.
Estimated delivery time: 15 to 20 days, depending on the item and your destination. You will receive a confirmation email with a tracking number as soon as your order ships.
- United States: duties and taxes are included in the price, so there is nothing to pay on delivery.
- Other countries: import duties and taxes may apply depending on your country.
90-day returns
You may return your item within 90 days of delivery, for any reason.
- Return shipping costs are paid by the customer.
- Items must be unused and returned in their original packaging.
- To start a return, contact our customer service at info@abajurstudio.com. We will send you the return address and instructions.
- Once we receive the returned item, we will refund you within 14 days.
10-year warranty
All ABAJUR lamps come with a 10-year warranty on the lamp structure, valid from the delivery date.
- Covered for 10 years: manufacturing defects in the structure of the lamp (metal frame, base, arm, joints and welds).
- Covered for 2 years (EU legal guarantee of conformity): electrical components (cables, plugs, switches, dimmers, LED modules and drivers, rechargeable batteries), lampshades, fabric, glass and finishes.
- Not covered: normal wear and tear, discolouration, light bulbs, damage occurring after delivery, damage caused by misuse, accidents or incorrect installation (including hard-wired fixtures not installed by a qualified electrician), and any modification or repair not carried out by us.
- How to claim: email info@abajurstudio.com with your order number and photos of the defect. If your claim is accepted, we repair or replace the defective part or product, at our choice. After the 2-year legal guarantee period, shipping the product to us is at your expense; we cover the shipping of the repaired or replacement item back to you.
Damaged or incorrect items
If your item arrives damaged or does not match your order, please contact us as soon as possible, ideally within 48 hours of delivery, with photos. In this case, we cover the return shipping and offer a replacement or a full refund.
This does not affect your statutory rights, including the 14-day right of withdrawal and the 2-year legal guarantee of conformity for customers in the European Union.
