Refund policy

Returns & Refunds

You have 90 days from delivery to return your purchase, for any reason. This includes the 14-day right of withdrawal provided by EU consumer law.

Important – Return shipping is at your expense

If you return an item for any reason that is not our fault, the return shipping costs are paid entirely by you, the customer. This includes ordering the wrong size, colour or model, an ordering mistake, or a change of mind. We do not cover, reimburse or provide return labels in these cases.

By placing an order on our store, you acknowledge and accept this. Lamps can be bulky and fragile, so return shipping costs may be significant depending on the item and your country. Please check product dimensions, colours and details carefully before ordering.

How to return an item

Items must be unused, undamaged and returned in their original packaging, carefully protected for transport.
To start a return, contact us at info@abajurstudio.com. We will send you the return address and instructions.
We recommend using a tracked shipping service. We cannot be held responsible for items lost or damaged during return shipping.
Once we receive and check the returned item, we will refund the price of the item and the original shipping cost up to the price of our least expensive standard delivery, within 14 days, using the same payment method as your purchase.
Any extra cost for express delivery and all return shipping costs are not refunded.

10-year warranty

All ABAJUR lamps come with a 10-year warranty on the lamp structure, valid from the delivery date.

Covered for 10 years: manufacturing defects in the structure of the lamp (metal frame, base, arm, joints and welds).
Covered for 2 years (EU legal guarantee of conformity): electrical components (cables, plugs, switches, dimmers, LED modules and drivers, rechargeable batteries), lampshades, fabric, glass and finishes.
Not covered: normal wear and tear, discolouration, light bulbs, damage occurring after delivery, damage caused by misuse, accidents or incorrect installation (including hard-wired fixtures not installed by a qualified electrician), and any modification or repair not carried out by us.
How to claim: email info@abajurstudio.com with your order number and photos of the defect. If your claim is accepted, we repair or replace the defective part or product, at our choice. After the 2-year legal guarantee period, shipping the product to us is at your expense; we cover the shipping of the repaired or replacement item back to you.

Damaged, defective or incorrect items

Your item may arrive damaged, be defective, or not match your order because of an error on our side (wrong model or colour sent). In that case, contact us as soon as possible, ideally within 48 hours of delivery, with photos of the item and packaging. In these cases only, we cover the return shipping and offer a replacement or a full refund.